Goodwill Works: Training and Employment Programs

Thanks to your donations and support, Goodwill Industries-Knoxville, Inc. is able to offer the following to individuals with barriers to employment so that they may train for and obtain the jobs they desire. For more information about any of the programs below, contact us!

Certified Nurse Assistant (CNA) Training

Prepare to work as Certified Nurse Assistant (CNAs) and take the Nurse Aide Training (NAT) State Certification exam. In just four weeks of classroom instruction and two weeks of clinical experience, participants are ready for a new career. This program may be free for recipients of Supplemental Nutrition Assistance Program (SNAP) benefits. Other forms of financial assistance and private pay options are also available. Classes are offered in Knoxville and Morristown.

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Gain skills and abilities desired by local employers using three different strategies. Strategies include Employer Engagement - providing no cost, on-site training for local employers, Career Counseling - providing no cost career and post-secondary counseling to job seekers desiring advancement or career change opportunities, and Specific Vocational Preparation, which connects job seekers desiring employment in retail or hospitality with our job training programs. A cooperative effort between Goodwill Industries - Knoxville, Inc. and UT Extension Family & Consumer Sciences Skill Up Tennessee, made possible by a grant from Walmart.

Good Jobs. Great Careers.

GoodTech Customer Service Core and Technical Training

Learn core and technical skills essential to customer service-related positions in call center, office administration and information technology (IT) helpdesk positions. Core Training includes 21 hours of classroom training and 24 hours of computer instruction. Technical Training includes the 45 hours of Core Training plus up to 55 additional hours of computer instruction.

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Hospitality or Retail Training

Earn a nationally-recognized certification in Retail (National Retail Federation) or Hospitality & Tourism (American Hotel & Lodging Educational Institute). Job placement assistance upon completion of the course is included. This program may be free for recipients of Supplemental Nutrition Assistance Program (SNAP) benefits or individuals receiving assistance through the Division of Rehabilitation Services.

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Job Placement Services

Prepare to enter the workforce. This program assists individuals through job readiness training activities such as resume development and interview preparation. Provides assistance obtaining employment by bridging the gap between employers and program participants. Provides on-the-job support for the employer and employee for a minimum of 90 days. Individuals must be referred by the Division of Rehabilitation Services.

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Pre-Employment Transition Services

Explore an array of job options for youth 14-22 enrolled in school. These services are a cooperate effort with the Tennessee Department of Human Services’ Division of Rehabilitation Services and local school systems. Services can be provided as part of the school day or outside of the school setting. Learn more » 

Supported Employment

Provides job placement assistance, job coaching, and long-term support and retention services to obtain and maintain competitive employment in the community. This program is a cooperative effort with the Division of Rehabilitation Services.

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Vocational Evaluation

Provides a comprehensive assessment using computerized and traditional assessment instruments designed to assess a person’s vocational, psychological, educational, social and physical levels of functioning in relation to their interests, intelligence and aptitude.

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Adjustment for Adults

Paid opportunities for participants to gain general work-related skills valuable in any environment. This program is ideal for individuals that have never worked, have been unsuccessful in work attempts or are returning to work for the first time after acquiring a disability. Individuals must be referred by the Division of Rehabilitation Services or the Veteran’s Administration Vocational Rehabilitation.

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Work Adjustment for Students

Expand general work-related skills, valuable in any environment, while meeting the requirements of his/her Individual Education Plan. Students attend as part of their school day and are transported by the school system to and from Goodwill’s training facilities.

Work Keys

Utilizes computerized software to assist with basic academic remediation, preparation for standardized tests, comprehensive work readiness assessments, basic skills training, and social and life skills training. This program may be free for recipients of Supplemental Nutrition Assistance Program (SNAP) benefits.

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Our Impact

In 2018, we were able to serve nearly 2,600 individuals through our job training programs and employment services in our 15-county service area. This achievement was made possible through support from our donors and our customers.

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