Digital Skills
Goodwill Industries - Knoxville, Inc. offers an array of virtual and in-person training designed to enhance the digital skills needed to compete in today’s workforce.
Computer Basics is offered at our Knoxville and Morristown job training centers and focuses on introductory concepts for Windows, Google Drive/Gmail, Office 365, and Internet Safety. These classes are held in two-hour sessions, two days per week for five weeks.
Intermediate Microsoft Word and Excel courses are offered at our Knoxville location and are held in three and ½ hour sessions, three days per week for six weeks.
Through collaborations with Goodwill Industries International and Coursera, we can provide no-cost access to the full Coursera library for individuals that wish to enhance their digital literacy skills at their own pace. This is a perfect option for self-motivated, busy adults with the desire to add to their portfolio by earning industry-recognized credentials through this virtual platform. Examples of certificates include Google AI Essentials, Microsoft Power BI, Google IT Support, & Cybersecurity.
Good Tech
Our three week GoodTech Core & six week GoodTech Technical programs are offered at our Knoxville training center and are designed to assist students to explore technology and enhance career opportunities. This a multidimensional training designed to bridge the gap between job seekers and employers. Classes can be entry point for those wishing to further their education or as a stand-alone option to help obtain immediate employment.
Core Classes: This course prepares students to work in the fields of Office Administration or Call Center Customer Service Representative. Gain in demand skills required for office environment such as active listening, problem solving, and critical skills. Certifications you can obtain include: Northstar Certifications in Basic Computer Skills; Internet Basics; email usage; Windows 10; Social Media; Information Literacy; Microsoft Word; Excel and PowerPoint.
Technical Classes: This course is recommended for participants who want to prepare for more technical careers such as a Computer Support Specialist.
Funding options may be available; please contact our Workforce Development staff for more information at 865.588.8567.
Goodwill Industries – Knoxville, Inc. is authorized for operation as a postsecondary educational institution by the Tennessee Higher Education Commission. In order to view detailed job placement and graduation information on the programs offered Goodwill Industries – Knoxville, Inc., please visit https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/authorized-institutions-and-data.html
Disclosure on the transferability of credits
GoodTech Core Program - $600
GoodTech Technical Program - $300
Through collaborations with Goodwill Industries International, Comcast, Meta, and Coursera, we are able to provide no-cost access to the full Coursera library for individuals that wish to enhance their digital literacy skills at their own pace. This is a perfect option for self-motivated, busy adults with the desire to add to their portfolio by earning industry-recognized credentials through this virtual platform. Examples of certificates include the Facebook Social Media Marketing Professional Certificate, Google IT Support, Python, and Cybersecurity. For more information, please contact our Workforce Development Team at 865.588.8567.
Knoxville Class Schedule 2026
Enroll or get more information:
865.588.8567
Computer Basic Class Schedule
Tuesdays & Thursdays 1:00 - 3:00pm
January 6 - February 12
March 3 - April 9
April 21 - May 28
June 9 - July 16
July 28 - September 3
September 15 - October 22
November 3 - December 15
Intermediate Class Schedule
Tuesdays, Wednesdays, and Thursdays 8:30am – 12:00pm
January 6 - February 12
March 3 - April 9
April 21 - May 28
June 9 - July 16
July 28 - September 3
September 15 - October 22
November 3 - December 15
Morristown Class Schedule 2026
Enroll or get more information:
423.587.9075
Morristown Basic Schedule
Mondays & Wednesdays 9:00am - 11:00pm
January 26 - February 25
March 2 - April 8
April 20 - May 27
June 8 - July 15
July 27 - September 2
September 14 - October 21
November 2 - December 14