Thanks to your donations and support, Goodwill Industries-Knoxville, Inc. is able to offer the following to individuals with barriers to employment so that they may train for and obtain the jobs they desire. For more information about any of the programs below, contact us!

Certified Nurse Assistant (CNA) Training

The CNA program prepares students to work as Certified Nurse Assistants and to pass the Nurse Aide Training (NAT) State Certification Exam.

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Customer Service Training

Show your career who's boss! Increase your knowledge and skills with Goodwill's Customer Service Training.

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This program is structured to assist individuals in identifying, obtaining and maintaining employment, which corresponds with their vocational, social, psychological, and physical abilities and interests. Additional services are available to employers to facilitate the successful employment of individuals with barriers to employment.

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Job Placement Services


Self-Paced Applications in the Computer

SPACE (Self-Paced Applications in a Computer Environment) provides participants with self-paced training in the Windows 7 operating system and the Microsoft Office 2013 applications in Word, Excel and PowerPoint. QuickBooks 2013 training is also available. There are two levels of SPACE available, as well as four concentrations.

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Supported Employment

Supported Employment is a cooperative effort between Goodwill Industries and the Division of Rehabilitation Services. Participants in this program are provided with the opportunity to complete up to three community-based assessments designed to identify employment opportunities, receive job placement assistance and receive continuous support and retention services so competitive employment in the community can be maintained.

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The goal of Goodwill's Transition Services is to allow individuals to explore various occupational areas and gain general work-related skills valuable in any environment, while meeting the requirements of his/her Individual Education Plan.

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Transition Services

Vocational Evaluation

Vocational Assessment is a diagnostic program, which uses computerized and traditional assessment instruments and vocational exploration, designed to assess a person’s vocational, psychological, educational, social and physical levels of functioning in relation to their interests, intelligence and aptitude.

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Individualized Work Adjustment services, designed to establish appropriate social behaviors and work habits necessary to successfully obtain and maintain competitive employment, are based on information obtained from the Vocational Assessment, the client and the referral source.

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Work Keys Services

These services are provided at the Kingston Pike facility and rural satellites and include basic academic remediation, preparation for standardized tests such as the General Equivalency Diploma (GED), comprehensive work readiness assessments, basic skills training, and social and life skills training.

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2018 Program Outcomes

Program Outcome 2018 Totals.JPG

Our Impact

In 2017, we were able to serve nearly 3,000 individuals through our job training programs and employment services in our 15-county service area. This achievement was made possible through support from our donors and our customers.