This free workshop will focus on understanding how to provide exemplary customer service, providing methods to “go above and beyond” the call of duty and provide customer service which will increase customer loyalty and brand value to stores. This session will also focus on providing customer service training and encouragement from a management perspective, including applying the principles of customer service from a management level to an associate level. There will be useful tips and strategies on effectively providing customer satisfaction and resolution in tough situations in a retail or adjacent setting.
This session is free of charge and open to the public. No registration is required.