How Goodwill Works
Goodwill Industries-Knoxville's mission is to provide vocational services and employment opportunities for individuals with barriers to employment. We are able to achieve our mission with the support of our community.
Donate - Donations help people and the environment! Clothing, furniture and household goods like books, toys and dishes stay in use and out of the landfill.
Shop - Donated items are sorted and processed for resale in Goodwill retail stores, which provides an affordable shopping alternative for the community.
Train - Profits from the sale of donated items go directly into Goodwill vocational training programs and employment services.
Work - When given the proper training and counseling, individuals are able to overcome their barriers to employment to obtain and maintain meaningful employment and are able to contribute to their community.
Goodwill Industries-Knoxville serves over 4,100 clients annually. We operate 28 stores in 15 counties, which fund our five Employment Training and Rehabilitation Centers.
Goodwill agencies around the country serve more than 2.4 million people each year.
Goodwill Works: Success Stories
When she woke up that November morning and saw the news reports, Chassi Mills was worried for her job. As one of the newest staff members at Westgate Resorts in Gatlinburg, she was sure that she had lost her job in the wildfire. Her job that she had worked so hard to get.
At Goodwill, we rely on businesses in our community to hire our clients. Meet Carmen, one manager who shows that she cares!
After several years away from the working world, Patricia Talford is ready to rejoin the workforce. She's taking a certification class at Goodwill to better her chances.
We are proud to nominate Kenny Byrne as a Good Neighbor in the City of Neighbors' Nominate a Neighbor campaign! Kenny is an amazing neighbor, always able to put a smile on the faces of those around him and inspire those who follow in his footsteps.
This Giving Tuesday, we asked our donors why they choose to support Goodwill; this is what they said.
When we took Aretha to Chick-fil-A for an interview, they loved her but had a few questions. We helped navigate them through the hiring process and now it's a perfect fit! Happy National Disability Employment Awareness Month!
October is National Disability Employment Awareness Month. Last year, 316,000 of all persons served by Goodwill included those with disabilities. Meet David, who is training for a job he loves!
When Ashley Barnard came to Goodwill, she had a four month old child, no home, and little idea of what to do next.
21-year-old Gunnar doesn't know how to read, but he's not afraid to learn. "What else is there to do? You're not going to get anywhere if you don't learn."
“To have that certificate means more than anything." Though she didn't have her high school diploma, Terri worked her way through Goodwill's Certified Nurse Assistant class. Now, we're celebrating her continued success and her new-found confidence.