How Goodwill Works

Goodwill Industries-Knoxville's mission is to provide vocational services and employment opportunities for individuals with barriers to employment. We are able to achieve our mission with the support of our community.

Donate - Donations help people and the environment! Clothing, furniture and household goods like books, toys and dishes stay in use and out of the landfill.
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Shop - Donated items are sorted and processed for resale in Goodwill retail stores, which provides an affordable shopping alternative for the community.
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Train - Profits from the sale of donated items go directly into Goodwill vocational training programs and employment services.
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Work - When given the proper training and counseling, individuals are able to overcome their barriers to employment to obtain and maintain meaningful employment and are able to contribute to their community.
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Our Impact

In 2017, Goodwill Industries-Knoxville served nearly 3,000 individuals through our job training a. We operate 28 stores in 15 counties, which fund our five Employment Training and Rehabilitation Centers.

Goodwill agencies around the country serve more than 2.4 million people each year.

Goodwill Works: Success Stories