CLERICAL SKILLS TRAINING

Clerical Skills Training is an introductory program that provides training for individuals in keyboarding and basic office skills. The course  is designed to last approximately four weeks, but can be adapted to meet individual students needs. Students use Mavis Beacon Teaches Typing program, which tests students when they first enter the program in order to identify their levels and place them in the appropriate lesson. The program continually monitors progress and adapts the program to each student's strengths and weaknesses; and customizes each lesson to fit each student's individual needs.  Mavis Beacon Teaches Typing also provides personalized practice lessons, which help students to learn new keys faster; dictation lessons; challenging games to teach accuracy, typing "rhythm", and speed; and a 10-key teaching mode, which helps to improve numerical data entry skills.

Along with basic keyboarding skills, students in the Clerical Skills Training program are taught basic office skills such as; how to answer and transfer calls using a multi-line telephone system; how to operate office machinery, copy machines, fax machines, etc; and appropriate office attire. The students also complete a 20-hour unpaid practicum experience in an office environment.

The Clerical Skills Training program is a stepping-stone for the next level of training and provides the skills necessary for employment in general data entry and entry-level clerical positions.

Fees vary for this program and scholarships may be available, however the base cost is $50 per week.

Goodwill Industries-Knoxville, Inc. is authorized for operation as a postsecondary educational institution by the Tennessee High Education Commission. In order to view detailed job placement and graduation information on the programs offered by Goodwill Industries-Knoxville, Inc. please visit www.state.tn.us/thec and click on the Authorized Institutions Data button.

Disclosure on the transferability of credits

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